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Last updated 2026-11-05

Sent on the Wrong Network?

This page helps you find where a transfer actually went and choose a recovery path that fits the destination. It cannot promise that a confirmed transfer is recoverable.

Who this is for

You sent funds and the recipient says nothing arrived, or you noticed the wrong network on the confirmation screen after the transaction confirmed. Skip this page if the recipient can already see the funds.

Before you start

  • The transaction hash from the wallet's activity list. Copy the whole hash.
  • The destination address, and the network name the wallet shows for that transaction.
  • The chain the recipient expected. For an exchange deposit, that is the network printed on the deposit page.
  • A rule for the whole process: never send more funds to "unlock" or "verify" a transfer, and never share your recovery phrase with anyone who offers to recover it.

Steps

1. Identify the chain that recorded the transfer

Open the transaction in the wallet and read its network and chain ID. A transaction exists only on the chain where the wallet broadcast it. Bitgold's explorer will not show a transfer made on another chain, and another chain's explorer will not show a Bitgold transfer.

TokenPocket Select Network screen listing EVM networks
Check the selected network before you send. TokenPocket's network selector, from the TokenPocket Help Center.

2. Check where the funds are

Paste the transaction hash into the explorer for the chain you identified:

  • For Bitgold, use www.bitgold.live.
  • For another EVM chain, use that chain's own explorer.

If the hash is not found, confirm that you copied all of it and that you are on the right explorer. If it is found, read the destination address and the amount, and keep the page open.

3. Match the case to a recovery path

You control the destination address. The same address can exist on many EVM chains, because the address comes from a key, not from a chain; the funds are not lost by default, because they sit on the chain that recorded the transfer. Restore or import the same wallet into a wallet configured for the destination chain, add that network, and the balance should appear there. Moving value back to Bitgold needs a bridge or an exchange, both of which charge fees and carry their own risks.

The destination is an exchange deposit address. Contact the exchange's support with the transaction hash, the chain, the amount, and the deposit address. Only the exchange can credit or return the funds, and its policy decides whether it will. No one else can do it for you.

The destination belongs to a non-EVM network. Bitcoin, TRON, and Solana use different address formats, and a balance on an EVM chain cannot be spent there. Recovery is usually impossible.

Nobody controls the destination. If the address belongs to a stranger, a burn address, or a contract with no withdraw function, recovery is usually impossible.

4. Keep a record

Save the transaction hash, the explorer link, and any support ticket number. If an exchange asks for proof, these are what it needs. Do not delete the original wallet: it still controls the sending address and may be needed later.

Verify it worked

Recovery worked only when one of these is true:

  • The destination address shows the expected balance on the destination chain's explorer.
  • A bridge or exchange transfer back to Bitgold confirms, and the BTG arrives at an address you control.
  • The exchange confirms in writing that it will credit the deposit.

A message from a chat account is not confirmation. Check the exchange's own support portal.

Troubleshooting

Problem What to do
The recipient says nothing arrived Give them the transaction hash and the chain name. If the deposit went to an exchange, open a ticket rather than messaging a "support" account.
The explorer says the transaction is not found You may be on the wrong explorer or using a partial hash. Match the explorer to the chain shown in the wallet.
You sent to your own address on another chain Restore the same wallet in a client that supports that chain, add the network, and check the balance there. Then decide whether bridging is worth the fees.
Someone offers to recover the funds for a fee Decline. A confirmed transfer cannot be reversed by a third party, and a fee request is a common follow-up scam.
Support asks for your recovery phrase Refuse. No legitimate recovery needs it. A request for the phrase is an attempt to take the wallet.

Next steps